We provide full service and support facilities for the full range of hardware and software products delivered.
The rail and transport industries have high expectations of reliability and therefore the products are designed to operate continuously in the harshest environments. However if a product is damaged or fails during the warranty period we provide complete electronics repair capabilities at our Sydney headquarters. Please refer to our Standard Terms an Conditions of Sale for more information regarding warranty conditions.
Software assistance is also important - that is why our support centre is manned by fully qualified technical support staff to assist you with your application or issues.
Please call OEM Technology Solutions quoting your Support Services Agreement VIP Number.
TELEPHONE: +61 (0)2 9966 9424 or EMAIL: support(at)oem.net.au
RMA - Return Material Authorisation
Before goods can be accepted for return to OEM an RMA number must be allocated to authorise the return. OEM will not approve the shipment and return of goods if the process below is not followed.
Our service and support staff will evaluate the RMA request, and allocate an RMA number and advise you of this via fax or email. A support staff member may contact you for further information or provide further assistance.
Do not return any goods to OEM until your RMA number has been confirmed to you.
For overseas customers, use the Tariff Code No. 8537.10.10 on the Commercial Invoice for the shipment of the return products. The Commercial Invoice should also state “Return for Repair” or “Return for Service”. The values on the Commercial Invoice are shown for Customs Purposes Only.
Please ensure that the RMA number and OEM delivery address is clearly indicated on the outside of the shipping package as illustrated below.
Deliver to: OEM Technology Solutions Unit 10/82 Reserve Rd. Artarmon, NSW 2064 Australia