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Technical Support

We provide full service and support facilities for the full range of hardware and software products delivered.

The rail and transport industries have high expectations of reliability and therefore the products are designed to operate continuously in the harshest environments. However if a product is damaged or fails during the warranty period we provide complete electronics repair capabilities at our Sydney headquarters.

Software assistance is also important - that is why our support centre is manned by fully  qualified technical support staff to assist you with your application or issues.

Please call OEM Technology Solutions quoting your Support Services Agreement VIP Number.

TELEPHONE: +61 (0)2 9966 9424 or EMAIL: support(at)

RMA - Return Material Authority.

Before goods can be accepted for return to us an RMA number must be allocated.

  • To obtain an RMA number download the RMA FORM, complete all details then fax to +61 (0)2 9966 9429 or email scanned copy to support(at)
  • We will then allocate an RMA number and advise you of this via fax or email.
  • Please do not return any goods to OEM Technology Solutions until your RMA number has been confirmed to you.


Advanced Search


  • 30/03/2017:

    EOL - 02F019P05

    EOL Notice MEN 02F019P05 3U CPCI,SU9300,1.2GHz,2GB,M12

    Dear Customer, MEN announces the sales and production stop of the following product: 02F019P05 – 3U CPCI,SU9300,1.2GHz,2GB,M12 You can order this product until June 30, 2017. Last ...

    Read More

  • 25/11/2016:

    Great Show at AusRail 2016

    Many thanks for visiting our stand at AusRail 2016!

    We would like to thank all our visitors for taking their time to visit our stand at AusRail 2016. We appreciate your interest in our innovations, products and services. Please ...

    Read More

  • 08/11/2016:

    OEM at AusRail 2016

    Are you at AusRail held in Adelaide from November 22-23? Visit OEM @ stand 88.

      Are you at AusRail held in Adelaide from November 22-23? Come and meet our Sales Experts to learn more about OEM's capabilities and new products! W...

    Read More

  • 22/09/2016:

    Intelligent Plug n Play PC3270 HVAC Controller

    OEM has released at Innotrans 2016 the new intelliTeso PC3270 HVAC controller that will revolutionise rail HVAC development while reducing up front costs

      OEM is proud to introduce the newly developed smart, ...

    Read More

  • 01/09/2016:

    New TrainTech Newsletter

    Cloud Monitoring to Slash Costs

    OEM has launched a completely automatic, cloud based, condition monitoring system that can be retro-fitted to any passenger train set. Read more... Read about how James McLeod, OEM's CEO lives and breath...

    Read More

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Miami Dade Railway HVAC Project USA

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